FAQs

Warranty and Limitation of Liability

The Award Cutter Company warrants each new product manufactured and sold by it or one of its authorized dealers only against defects in workmanship and/or materials under normal service, proper installation and use. This warranty is limited to repair or replacement of verified defective products and excludes any and all implied warranty or merchantability and all risks and liability whatsoever resulting from any use of said products, including incidental and consequential damages.

Return Policy

Items may be returned to Award Cutter for merchandise credit up to 120 days from the original invoice date. Award Cutter will not accept any returned goods unless returns are authorized in advance. Return authorizations are valid for 30 days. Undamaged goods in their original, unmarked packages only will be accepted. All returns are subject to inspection. Material returned not in original packaging will be subject to a 15% restocking charge. Transportation on all goods must be prepaid.